ICI Custom Homes employs a leading industry research firm to conduct surveys to determine the overall satisfaction of its customers’ experience including the building process, the personnel involved and the quality of the home itself. After more than a decade of tracking results, ICI Custom Homes continues to enjoy an overall satisfaction rate of just over 95%.
A satisfied homeowner is the best way to build a good reputation and earn future business. ICI Custom Homes is proud to present the endorsements and reviews of just a few of the people who entrusted the ICI Custom Homes team to build their home. Should you wish to speak with a satisfied ICI Custom Homes customer, your sales consultant will gladly furnish you with a list of homeowners who will be happy to recommend us.
“After searching for a custom home solution for a long time and being disappointed by another builder, we were about to give up when Yohan called me. I was quite surprised about how simple and efficient the design/build process was from our first consultation to receiving a plan design and cost to build it from Don and Yohan. In about three weeks, we had arrived at a point where we were comfortable signing a construction agreement with them. We would do it again without hesitation.
Our dream home is located in an historic district, which most builders would shy away from due to the rigorous process getting it approved, but Yohan and Don welcomed the challenge and the process was completed seamlessly and without incident on the first go around. We are happy that we did not give up and chose to partner with Don and Yohan to build our dream home.”
Merrick Wade, Jacksonville Historic District
“Timeliness, customer service, quality. ICI custom division was absolutely phenomenal! They were patient and really listened to our wants and needs, then made them come to fruition within our budget. Having everything available in one spot streamlined the process and saved time. Our slab pour is scheduled next week, the materials used and expertise of the laborers has been superb. Can’t thank you enough!”
Jacob Logsdon, Fernandina Beach
“My wife, Wendy, and I never thought that we would end up building another house until one evening we were talking to a neighbor that was building a new home on his own lot. We had been casually looking at different floor plans and it turns out or neighbor liked the same ICI Homes floor plan that we did. He told us that he was using ICI Homes to build his new home but with customizations. He told us about the ICI Custom Homes process and his experience with Don Wilford. We accepted his offer of introducing us to Don.
Within a couple of weeks we found ourselves in the ICI office with Don and Yohan Sookdeo. As Don was learning about us and our vision he was taking notes and sketching ideas. The initial meeting was a relaxed and enjoyable experience. That level of professionalism continued to the second meeting and beyond when Don presented his ideas to us. We were definitely on the same page and again this was done in a completely relaxed atmosphere.
Fast forward to now, Wendy and I found a lot where we want to build our new home. Don and Yohan have been great to work with in developing our vision to the point that we feel we are part of the ICI family. We have developed a custom plan that meets and exceeds the vision that Wendy and I have for our new home. The professional, relaxed atmosphere not only has continued with Don and Yohan it has expanded. We are now working with a fantastic design professional in the ICI Homes Design Center, Andrea. She has been very supportive, professional and insightful as we go through the design process. She has been an absolute pleasure to work with.
Wendy and I are excited about our new home and are very pleased with the professional and relaxing atmosphere that Don Wilford, Yohan Sookdeo, and the entire ICI Homes staff have provided in developing our custom ICI Home.”
Scott and Wendy Watzlawick, Fernandina Beach